At Delsi’s Chews, we are committed to providing high-quality natural treats for your pets. Customer satisfaction and pet safety are our top priorities. If you experience any issues with your order, please review our return and refund policy below.

Eligibility for Returns

Due to the nature of pet food and hygiene regulations, returns are only accepted under the following conditions:

• The product received is damaged, defective, or spoiled.
• You received the wrong product in your order.
• The product packaging was tampered with during delivery.

To be eligible for a return, the request must be made within 48 hours of receiving the order.

Non-Returnable Items

For safety and hygiene reasons, we do not accept returns in the following cases:

• Opened or partially consumed products
• Change of mind after delivery
• Products stored improperly after delivery
• Products returned after the allowed return period

Proof Required for Return

To process a return or refund request, customers must provide:

• Order number
• Clear photos of the product received
• Photos of damaged packaging (if applicable)

These details help us review and resolve your request quickly.

Refund Process

Once your return request is reviewed and approved:

• Refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used during purchase.
• In some cases, we may provide a replacement product instead of a refund.

Delivery Issues

If your order was not delivered or shows delivery issues, please contact our support team within 3 days of the expected delivery date so we can assist you.

Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellation will no longer be possible.

Contact Us

For any return or refund requests, please contact our support team:

Delsi’s Chews
Email: support@delsichews.com
Phone: +91 98405 05114

Our team will review your request and assist you with the next steps.