At Delsi’s Chews, we aim to deliver fresh, natural, and high-quality pet treats safely and on time. Please review our shipping policy below to understand how your orders are processed and delivered.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is shipped, you will receive a confirmation with tracking details so you can monitor the delivery status.
Shipping Locations
Delsi’s Chews currently ships across India. We work with trusted courier partners to ensure your pet treats reach you safely and quickly.
Shipping Time
Estimated delivery times depend on your location.
Metro Cities: 2–4 business days
Other Cities and Towns: 3–6 business days
Remote Areas: 5–8 business days
Please note that delivery times may vary due to courier delays, weather conditions, or unforeseen logistical issues.
Shipping Charges
Shipping charges may vary depending on the order value, delivery location, and ongoing promotions.
In many cases, we offer free shipping on eligible orders. Any applicable shipping charges will be displayed during checkout before payment.
Packaging
All Delsi’s Chews products are carefully packed in secure, hygienic packaging to maintain freshness and prevent damage during transit.
We use sealed pouches and protective packaging materials to ensure the product reaches you in perfect condition.
Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS. You can use this information to track your shipment through the courier partner’s website.
Delivery Issues
If your package appears damaged at the time of delivery, please avoid accepting it and contact us immediately.
If your order is marked as delivered but you have not received it, please inform our support team within 48 hours so we can investigate with the courier partner.
Incorrect Address
Please ensure that your shipping address and contact details are correct when placing your order. Delsi’s Chews will not be responsible for delays or delivery failures caused by incorrect or incomplete address details.
Contact Us
If you have any questions about shipping or delivery, please contact us.
Delsi’s Chews
Email: support@delsichews.com
Phone: +91 98405 05114
Our team will be happy to assist you.